Ci22 Terms and Conditions

1. General Terms and Conditions

The following general Terms and Conditions apply to using the ci22 platform:

• You must be 18 years of age or older. ci22 strictly prohibits access to minors and implements age verification procedures.
• Online gaming and betting must be legally permitted in the country where you reside. Users are responsible for complying with local laws.
• Each person may only maintain one ci22 account. Creating multiple accounts is strictly prohibited and will result in suspension of all accounts.
• All information you provide to ci22 must be accurate, complete, and up to date. Providing false information will be considered a breach of the Terms.
• Ci22 services are for personal use only and commercial use is prohibited. You may not allow anyone else to use your account.
• All intellectual property of ci22 is reserved. Copying, reproducing, or distributing any part of the platform is prohibited.
• It is your responsibility to keep your account and password secure. Any unauthorized use must be reported to ci22 immediately.

Right to Use the Service

Ci22 reserves the right to limit, suspend, or terminate any user's access to the service at any time if:

• User breaches these Terms and Conditions
• Suspicious or fraudulent activity is detected
• User violates Responsible Gaming policy
• Required for legal or regulatory reasons

2. Account Registration and Security

To create an account on ci22, you must follow these procedures and conditions:

Registration Requirements

• Complete and accurate personal information must be provided - full name, date of birth, address, phone number and email.
• A strong and unique password must be created that has not been used elsewhere.
• Email and mobile number must be verified via OTP or verification link.
• You must read and agree to ci22's Terms and Conditions and Privacy Policy.
• You must confirm that you are 18 years of age or older and legally eligible to participate in gaming.

Identity Verification (KYC)

Ci22 follows KYC procedures for legal requirements and player protection:

• Identity verification is mandatory before the first withdrawal. You must submit a copy of your National ID, passport, or driving license.
• You may be required to submit proof of address such as a utility bill or bank statement (within three months).
• Ci22 may request additional documents or information if necessary.
• Withdrawals will not be processed until KYC is completed.
• All documents provided are kept completely confidential and used only for verification purposes.

3. Betting Rules and Conditions

The following rules and conditions apply when betting on the ci22 platform:

Bet Placement

• All bets are deducted from the account balance and cannot be cancelled or changed after placement (except for the cash-out feature on live bets).
• Each game or event has minimum and maximum bet limits that may vary.
• Odds are determined according to the odds displayed at the time the bet is placed. Changes in odds after bet placement will not affect the bet.
• Ci22 reserves the right to reject, limit, or cancel any bet if there are technical issues, obvious errors, or suspicious activity.
• All bet results are determined based on official event outcomes, and ci22's decision is final.

Sports Betting

Specific rules for ci22 sports betting:

• Pre-match bets cannot be canceled after the match has started. Live betting follows separate conditions.
• If a match is postponed, cancelled, or incomplete, bets may be refunded or voided according to ci22 policy.
• In accumulator bets, all selections must win. If one is wrong, the entire bet loses.
• Each game has specific rules available in the Rules section of ci22.

Casino Games

For ci22 casino games:

• All casino games use a Random Number Generator (RNG) that is regularly tested and audited by third parties.
• Each game has its own rules and payout table, which can be viewed within the game.
• In live dealer games, the dealer's decision is final, but ci22 will investigate in cases of technical error.
• All bets and payouts will be voided and refunded in case of game malfunction or technical issues.

4. Deposit and Withdrawal Policy

The following policies apply to payment processing on ci22:

Deposit

• Ci22 supports multiple payment methods including bKash, Nagad, Rocket, bank transfer, and cryptocurrency.
• Minimum deposit amount varies by payment method, typically starting from ৳500.
• All deposits are processed instantly and credited to your account. If there is a delay, contact support.
• Ci22 does not charge any deposit fees, but payment providers may impose charges.
• Deposited funds must belong to you, and third-party payments are not accepted.

Withdrawal

• KYC must be completed before withdrawal. Withdrawals will not be processed without verification.
• Minimum withdrawal is typically ৳1000 and maximum daily limit varies according to account status.
• Ci22 processes withdrawals in 5-10 minutes, but bank transfers may take 1-2 business days.
• Withdrawals are sent to the same method used for deposit. Withdrawal to a different method may require additional verification.
• To withdraw winnings earned under a bonus or promotion, you must complete the wagering requirements.
• Ci22 follows anti-money laundering policies and reserves the right to investigate suspicious transactions.

5. Bonus and Promotion Terms and Conditions

Ci22 regularly offers bonuses and promotions with their own terms and conditions:

General Bonus Terms

• Each bonus has specific terms and conditions stated on the offer page. Please read them before claiming.
• Bonuses can only be claimed once per person, household, address, device or payment method.
• Creating multiple accounts to abuse bonuses is strictly prohibited and will result in all accounts being banned.
• Bonus balance and real balance are tracked separately. Real balance is used first.
• Wagering requirements must be completed before withdrawing bonus funds.

Wagering Requirements

Ci22 bonuses typically have the following wagering requirements:

• Sports bonuses typically have a 5x wagering requirement. This means you must bet five times the bonus amount.
• Casino bonuses typically have a 30-40x wagering requirement.
• Minimum odds requirement is typically 1.50 or higher. Bets on lower odds will not count towards wagering.
• There is a time limit to complete wagering, typically 30 days.
• Withdrawing without completing wagering will result in cancellation of the bonus and all winnings from the bonus.

Bonus Cancellation

Ci22 reserves the right to cancel bonuses in the following circumstances:

• Violation of terms or bonus abuse
• Using multiple accounts
• Suspicious or fraudulent activity
• Failure to complete wagering within the specified time

6. Responsible Gaming

Ci22 takes responsible gaming very seriously and is committed to player protection:

Self-Exclusion and Limits

• Players can set daily, weekly, or monthly deposit limits.
• Set a loss limit so that betting stops automatically after losing a specified amount.
• Set session time limits and take regular breaks.
• Use the self-exclusion option to block yourself for 7 days, 30 days or 6 months.
• The ci22 support team provides help and advice regarding gaming problems.

Protection of Minors

Ci22 strictly prohibits gaming by minors:

• No one under 18 years of age can use ci22.
• Age verification systems are used to prevent access by minors.
• Parents are requested to keep their login information secure.
• If minor usage is detected, the account will be closed immediately.

7. Prohibited Activities

The following activities are strictly prohibited on the ci22 platform:

• Creating or using multiple accounts
• Providing false information or forged documents
• Any activity involving fraud, collusion, or match-fixing
• Using bots, scripts, or other automated tools
• Bonus abuse or violation of terms
• Attempting hacking, DDoS, or system manipulation
• Money laundering or illegal source of funds
• Betting on behalf of others or syndicate betting
• Collusion with ci22 employees or officials
• Using abusive, threatening, or offensive language

Consequences of Violations

If involved in any of the above activities, ci22 may take the following actions:

• Account suspension or permanent ban
• All bets cancelled and winnings confiscated
• Balance confiscation and withdrawal block
• Report to law enforcement authorities
• Prohibition from using ci22 in the future

8. Liability and Warranty

The following liability and warranty conditions apply to the use of ci22 services:

Service Availability

• Ci22 strives to provide 24/7 service, but temporary downtime may occur due to maintenance, upgrades, or technical issues.
• Advance notice is attempted for scheduled maintenance, but immediate downtime may occur in emergency situations.
• Bets placed during platform downtime may be voided and refunded.

Limitation of Liability

• Ci22 is not liable for any indirect, incidental, or consequential damages.
• Ci22 is not responsible for internet connection issues or problems with the user's device.
• Ci22 is not liable for issues with third-party services such as payment providers or game providers.
• Ci22 is not liable for any loss resulting from user negligence or breach of the Terms.

Dispute Resolution

In case of any dispute or complaint:

• First, contact ci22 customer support via live chat or email.
• The support team will attempt to investigate and resolve issues within 24-48 hours.
• If unresolved, the matter will be escalated to management.
• Ci22's decision is final and binding in all disputes.